The process of matching the volume and dimensions of the outer packaging as closely as possible to the actual product dimensions. Prevents shipping air and reduces dimensional weight charges.
The complete customer experience from the first physical contact and unpacking of a parcel. Box quality, void fill material and scent all shape a brand's premium image (especially on Instagram/TikTok).
A commercial relationship where a manufacturer supplies materials to other large companies, logistics wholesalers and major distributors, bypassing retail customers.
An outsourced logistics service where an operator (e.g. a 3PL warehouse) takes over the entire process of storing, picking, packing and shipping goods on behalf of the online store. The store focuses solely on selling.
Two core manual processes in fulfillment. 'Pick' is the collection of customer-ordered products from scattered warehouse shelves. 'Pack' is securing them with void fill and sealing in the shipping carton.
